Terms and Conditions

By accessing or using Guipock's services, including our website and mobile application, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our services. We reserve the right to modify these terms at any time. Continued use of the service after changes constitutes acceptance of the new terms.

Guipock provides digital audio guide services for tourist destinations. Our services include: - Audio guides for points of interest in various cities - Content available in multiple languages - Mobile application for iOS and Android - Web platform for purchasing and accessing content The content is generated using artificial intelligence technology and reviewed for quality. We strive to provide accurate information but cannot guarantee absolute accuracy of all historical or cultural details.

To access certain features, you must create an account. When registering, you agree to: - Provide accurate and complete information - Maintain the security of your password - Notify us immediately of any unauthorized access - Be at least 16 years old or have parental consent You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these terms.

Pricing: All prices are displayed in Euros and include applicable taxes (VAT) unless otherwise stated. Payment Methods: We accept major credit cards and other payment methods as displayed at checkout. All transactions are processed securely through certified payment providers. Digital Content: Upon successful payment, you will receive immediate access to purchased digital content. Content is licensed for personal, non-commercial use only. Family Groups: Purchased content can be shared within family groups according to the terms of the specific product purchased.

In accordance with European consumer protection regulations: Digital Content: By purchasing and accessing digital content, you acknowledge and agree that the right of withdrawal is lost once the download or streaming of the content has begun, as permitted by Article 103(m) of Royal Legislative Decree 1/2007. Exceptions: If you have not accessed or downloaded the content, you may request a refund within 14 days of purchase by contacting us through our contact form. Technical Issues: If you experience technical problems that prevent access to purchased content, please contact us and we will work to resolve the issue or provide a refund if necessary.

All content provided through Guipock, including but not limited to: - Audio recordings and narrations - Text, descriptions, and written content - Images, graphics, and visual elements - Software, applications, and technology - Trademarks, logos, and brand elements Is owned by or licensed to Guipock and is protected by intellectual property laws. License Grant: We grant you a limited, non-exclusive, non-transferable license to access and use purchased content for personal, non-commercial purposes. Restrictions: You may not copy, distribute, modify, publicly display, or create derivative works from our content without express written permission.

When using our services, you agree not to: - Violate any applicable laws or regulations - Infringe on the rights of others - Share your account credentials with others - Attempt to circumvent security measures - Use the service for commercial purposes without authorization - Distribute, resell, or publicly share purchased content - Use automated systems to access the service - Interfere with or disrupt the service Violation of these rules may result in immediate termination of your account.

To the maximum extent permitted by law: Service Availability: We do not guarantee uninterrupted or error-free service. We may suspend or modify the service for maintenance or updates. Content Accuracy: While we strive for accuracy, we do not warrant that all information in our audio guides is complete, current, or error-free. Indirect Damages: We shall not be liable for any indirect, incidental, special, or consequential damages arising from use of our services. Maximum Liability: Our total liability shall not exceed the amount paid by you for the specific service giving rise to the claim. These limitations do not affect your statutory rights as a consumer under applicable law.

You agree to indemnify and hold harmless Guipock, its directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from: - Your use of our services - Your violation of these terms - Your violation of any third-party rights - Any content you submit or share through our platform

Your privacy is important to us. The collection and processing of your personal data is governed by our Privacy Policy, which forms an integral part of these Terms and Conditions. By using our services, you consent to the data practices described in our Privacy Policy.

By You: You may close your account at any time through your account settings or by contacting us. Closing your account does not entitle you to a refund of previously purchased content. By Us: We may suspend or terminate your account if: - You violate these terms - Your account remains inactive for an extended period - We are required to do so by law - We discontinue the service Upon termination, your right to access purchased content may be revoked.

We reserve the right to: - Modify, suspend, or discontinue any part of the service - Change prices for future purchases - Add or remove features - Update content We will make reasonable efforts to notify users of significant changes. Continued use after changes constitutes acceptance.

These Terms and Conditions are governed by Spanish law. For any disputes arising from these terms or the use of our services: - We will first attempt to resolve the matter amicably - If resolution is not possible, disputes shall be submitted to the courts of Spain - European consumers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr Nothing in these terms affects your statutory rights as a consumer.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

These Terms and Conditions, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Guipock regarding the use of our services. Any prior agreements, representations, or understandings are superseded by these terms.

For questions about these Terms and Conditions, please contact us through: - Contact form: guipock.com/contact We will respond to your inquiry as soon as possible.