Frequently Asked Questions
Everything you need to know about Guipock
Can I use the audio guides without internet connection?
Can I use the audio guides without internet connection?
Yes. Once you download the audio guide to your device, you can listen to it completely offline. Ideal for saving data abroad or in areas without coverage.
What languages are the audio guides available in?
What languages are the audio guides available in?
Audio guides are available in your preferred language and accent: Spanish (Spain, Argentina, Mexico), English (British, American, Australian), Portuguese (Brazil, Portugal), French (France, Quebec), German (Germany, Austria), Italian and Polish.
How long do I have access to a route after purchasing?
How long do I have access to a route after purchasing?
You have access to the route during the entire tour and up to 24 hours after completing it. This allows you to re-listen to any audio guide from the tour if you want to review something.
How does the Family Pack work?
How does the Family Pack work?
When you buy a Family Pack, you select your family members. Each one gets access from their own device and can choose their preferred language and accent. Progress syncs across everyone.
What is the Smart Camera feature?
What is the Smart Camera feature?
It's a feature that recognizes monuments, paintings and places of interest by pointing your phone camera. The app automatically identifies what you're looking at and starts the corresponding audio guide in your language.
Is there content adapted for children?
Is there content adapted for children?
Yes. Each audio guide has a version for kids (8-12 years) with shorter explanations, fun stories, curious anecdotes and a tone that keeps their attention during the visit.
Can I create my own visit route?
Can I create my own visit route?
Yes. You can create custom routes by selecting the points of interest you want to visit, add your hotel as a starting point, include restaurants for meals and organize everything by days and times.
What payment methods do you accept?
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, American Express), PayPal and Apple Pay/Google Pay depending on your device.
Can I request a refund if I'm not satisfied?
Can I request a refund if I'm not satisfied?
Yes. If you buy an audio guide and only listen to part of the content, send us a support ticket and we'll refund your money. Your satisfaction is our priority.
Does the app work on iPhone and Android?
Does the app work on iPhone and Android?
Yes. Guipock is available for iOS (iPhone/iPad) and Android. You can also access it from the web in any browser.